Help - FAQ

We write these up manually so the posts usually go online 7 to 10 days after your order has been sent out.

Do add your IG tag when you place your order online so we can give you a shout out! We can't guarentee we will post every order now as there are so many of you and we are still only a small team. We really appreciate your support :-)

We hold a lot of items in stock.

Our courier collects mid afternoon. Cut off is 12noon.

Domestic shipping - Royal Mail 48hr Tracked service.

International shipping - UPS or Postal services Tracked

If we don't have your item in stock, it usually only takes a day or two to get in and it will be shipped to you the same day

We will always send you tracking information for your order the day it is shipped. Check your spam folder, sometimes email end up there especially on Hotmail accounts.

If you need to have your order sent to another shipping address than the one on the order, as long as we haven't shipped it we can change it.

Just call or email us with the new address and we will send it on there instead *

*no additional charges unless the shipping zone changes

We ship worldwide!

Shipping is calculated by the weight of the items in your basket and your address.

Have you received a dispatch email from us? Check your spam folder too.

The dispatch email links to your tracking.

At the moment sometimes, tracking doesn't update fully and it is taking a few days longer.

We don't have access to anymore information that on this tracking page which you can see.

Please bear with the delivery companies as, like us, they have less staff & more work and are doing the best they can to get your order to you :-)

We are an online shop, so we can offer tools to across the world.

We don't have the resources to run a shop for customers to come too as well as service online orders. 

We operate from a lock up, site and the office so local collection is not possible. 

We are flat out packing orders in the day and can't coordinate customers coming by

Online tool selling is hugely competitive.

We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.

As a result we try our best to be as competitive as possible and offer our best prices online at outset

For more information in discounts & freebies please watch this IG story here

We have worked hard to get the product range we hold now, we will continue to add to it but we can't source one off items as it is very time consuming for us as we are still only a small team.

If you think there is a new brand or tool that other carpenter's would want do drop us an email and we can look into it for you, thanks for your support and suggestions :-)

All stock is live (apart from Famag & Mafell). If you can add it to the basket we have it on the shelf.

We try to be as accessible as possible in waking hours online while packing your orders :-)

We have a chat option on our website, Facebook and Instagram- we will reply within 24hrs. 

You can also email us at hello@tftools.co.uk

We really value your support internationally and we want to work hard to continue you to bring you the best tools we can offer worldwide.

UK Tax excluded from prices

When you enter an address outside the UK, the 20% VAT is automatically removed now at checkout 👍👍 The price in your basket is the price ex VAT.

Importing costs

The majority of goods should not have an import duty but some countries may charge you their countries VAT/Tax to import the goods.

You will need to contact your country Customs department to see if any customs might be charged to you.

We can't advise on this and we also can't be held responsible for fees/taxes other countries may charge on entry.

Delivery outside the UK is approx a couple of weeks, tracking will link to your local country courier.

Customs delays are happening in some countries, please bear with this process and keep an eye on your tracking link.