Help - FAQ

We write these up manually so the posts usually go online 7 to 10 days after your order has been sent out.

Do add your IG tag when you place your order online so we can give you a shout out!

We have a box at checkout thats says TAG Me! You can enter your IG tag here, we will then add it your post when we write it up :-)

We hold a lot of items in stock.

Our courier collects mid afternoon. Cut off is 12noon.

Domestic shipping - Royal Mail 48hr Tracked service.

International shipping - UPS or Postal services Tracked

If we don't have your item in stock, it usually only takes a day or two to get in and it will be shipped to you the same day

We will always send you tracking information for your order the day it is shipped. Check your spam folder, sometimes email end up there especially on Hotmail accounts.

If you need to have your order sent to another shipping address than the one on the order, as long as we haven't shipped it we can change it.

Just call or email us with the new address and we will send it on there instead *

*no additional charges unless the shipping zone changes

We ship worldwide!

Shipping is calculated by the weight of the items in your basket and your address.

Have you received a dispatch email from us? Check your spam folder too.

The dispatch email links to your tracking.

At the moment sometimes, tracking doesn't update fully and it is taking a few days longer.

We don't have access to anymore information that on this tracking page which you can see.

Please bear with the delivery companies as, like us, they have less staff & more work and are doing the best they can to get your order to you :-)

We are an online shop, so we can offer tools to across the world.

We don't have the resources to run a shop for customers to come too as well as service online orders. 

We operate from a lock up, site and the office so local collection is not possible. 

We are flat out packing orders in the day and can't coordinate customers coming by

Online tool selling is hugely competitive.

We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.

As a result we try our best to be as competitive as possible and offer our best prices online at outset

For more information in discounts & freebies please watch this IG story here

We are striving to be a "one stop oak framing and carpentry shop".

We have lots of supplier accounts.

If you can't find what you need on our website, chances are we can still source it for you.

We have adjusted the website to show what items are available. If you can add it to the basket we have it on the shelf

The only exception is Occidental Leather whole rigs, some may need to be ordered in, just drop us a message about these

We try to be as accessible as possible in waking hours!

Our office line is open 8.30am to 4.30pm

We have a chat option on Facebook and you can Direct Message us too on Instagram. 

Our phone is on between 12 noon and 2pm so we have time to pack your orders up.

You can also email us at info@tftools.co.uk