Help - FAQ

We hold a lot of items in stock.

Our courier collects mid afternoon.

If we receive your order before 2pm and have your item in stock, it will be sent by FedEx Next day delivery. You will be sent tracking information of your order.*

*unless you have chosen the slower/cheaper delivery method which is Royal Mail 2nd Class Signed For

Next day shipping

We use FedEx Day delivery in the UK as they are reliable and efficient.

Economy delivery

We use Royal Mail Signed For 2nd Class, to ensure it definitely gets to you

We will always send you tracking information for your order the day it is shipped.

If you need to have your order sent to another shipping address than the one on the order, as long as we haven't shipped it we can change it.

Just call or email us with the new address and we will send it on there instead *

*no additional charges unless the shipping zone changes

We are predominately an online shop, so we can offer tools to across the world.

We do have a "mobile" shop, when we run a #beerandtoolsfriday. We travel to an oak framing yard with a crate of beers/cider and set up shop with the tools in the yard. If you would like us to come see you, contact us.

We operate from a lock up, site and the office so it is generally always easier to chose a postal option.

Our standard postal option is a next day courier.

We attend shows in the year which are specific to oak framing - this year we will be at The Oak Fair, Dorset and Frame 2017

We are striving to be a "one stop oak framing and carpentry shop".

We have lots of supplier accounts.

If you can't find what you need on our website, chances are we can still source it for you.

For example, Veritas have over 400 products we have access to but we have only put the tools online that we think are most relevant.

Online tool selling is hugely competitive.

We are a small company and can't buy the bulk quantities that suppliers can offer bigger discounts on.

As a result we try our best to be as competitive as possible.

We look at competitor pricing online and always to match it where possible.

In some cases we do offer a Price Match - we do with Festool.

We try to be as accessible as possible in waking hours!

Our office line is open 8am to 6pm.

We have a chat option on Facebook and you can Direct Message us too on Instagram. If we have our phone at hand we will reply pretty quickly.

You can also email us at info@tftools.co.uk