Collins Stair Tread Template

Returns

You have 14 calendar days from the day after you receive all goods in an order to return them. Once you've cancelled an order you then have a further 14 days to send the goods back.

All returns must be notified within the 14 day period, you are responsible for return postage, we advise sending goods by Royal Mail Tracked & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.

We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. We may charge a 15% restocking fee at our discretion, we will do our upmost to avoid this.

Exhanges

We do not offer exhanges, we will refund the returned item and you can then place a new order online for the correct item you are after.