One Stop Oak Framing Shop in Wiltshire
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Delivery & Returns Terms

UK Delivery

All our shipping is sent as Signature required to ensure you receive your goods securely and timely. The cost of the delivery covers shipping up to 25kg on next day courier service to mainland UK on parcels up to 1.2m. We charge £6.99 for this shipping. 

Some of our brands are imported to meet order requirements.We work on a 3-5 working day delivery guideline. Sometimes due to unforeseen circumstances with our couriers, this can be delayed. We will always keep you informed of your delivery status.

For items carried in stock, we always try to get goods to use as quickly as we can 1-2 day delivery.

We have recently switched to UKMail who offer next day delivery with a 1hr time slot texted or email on the morning of the delivery. We feel this is a service that is more convenient for our customers.

Our Courier service is delivered Monday to Friday. Saturday delivery is available at an extra charge. Contact us for more info for your location. If we ship by Royal Mail then deliveries will be Monday to Saturday.

If you require goods quickly, let us know asap and we will ship by quicker methods where possible.

International Delivery - the same terms apply but with a guideline delivery time of 7 working days depending on your country.

Returns 

You have 14 calendar days from the day after you receive all goods in an order to return them. Once you've cancelled an order you then have a further 14 days to send the goods back.

All returns must be notified within the 14 day period, you are responsible for return postage, we strongly advise sending goods Tracker & Signed For, as we can not be held responsible for goods which go missing on their way back to us. Unless the goods are faulty, in which case we will refund the postage to you.

We will provide a refund within 14 days of receiving the goods, assuming they are in resaleable condition, including undamaged packaging. We may charge a 15% restocking fee at our discretion, we will do our upmost to avoid this.